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Terry E. Ryan,
Chief Executive Officer,
is Southern California’s leading authority on etiquette and manners and is regularly featured in the print and electronic media.  Ryan developed an interest in manners and etiquette at a young age. Raised in a traditional home in the 1950’s, she was taught the importance of respectful behavior and the social graces. Her early career path included positions as the Official Greeter for the South Bay region of Los Angeles when she received her first official training in protocol and etiquette, author of a weekly fashion column for the Palos Verdes News and contributing fashion editor for the South Bay Daily Breeze. Following college at San Jose State University, Ryan landed a position in the public relations department of Western Airlines that provided on-the-job training in domestic and international protocol and etiquette.

Terry Ryan proved to have an aptitude for public relations and her next career move utilized her public relations skills and her fashion journalism background as the San Diego Regional Fashion Coordinator for Broadway Department Stores. Her retail position prepared Ryan with corporate operations experience that she put into practice in 1980 when she ventured into her first entrepreneurial project and founded Professional Modeling Centers, a chain of modeling schools located in Southern California. As CEO, she advanced the business to a leading industry status and was named The California Woman of the Year in Business in 1984. Ryan sold Professional Modeling Centers in 1986 and subsequently established The Ryan Group, Inc.  Manners International merged with The Ryan Group, Inc. in 1999, becoming Southern California’s foremost protocol and etiquette company.

Kristen E. Kirschenmann,
is proud of the acclaim and recognition Manners International receives for the etiquette programs and products. Kirschenmann has supervised marketing operations for The Ryan Group, Inc. / Manners International for over fifteen years with an emphasis on corporate promotions, youth programs and special events. Since 1999, Kirschenmann has been the director of etiquette programs and training operations for Manners International. She is highly qualified and experienced in teaching etiquette to both adults and children. Kirschenmann has earned two California Teaching Credentials and her Master’s Degree in Education, in addition to her Bachelor’s Degree in Humanities from the University of Southern California. She also has experience as a successful small business owner in San Diego.

Kirschenmann has two young children and has been teaching youth manners workshops for many years in private and group classes, in elementary after-school Enrichment Programs, Parks and Recreation departments, and for various volunteer organizations. Kirschenmann has held many leadership positions in the local school district and community organizations, including acting as PTA Executive Board member and School Site Council member, as Girl Scout leader, and as baseball and soccer team parent. Kirschenmann is actively involved with corporate and community outreach programs and philanthropic activities such as the Chamber of Commerce, Assistance League and the Girls Scouts of America. Kirschenmann is uniquely qualified to teach Social Graces, Self Expression, and Business Protocol due to her extensive experience in education, public relations and marketing.


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