• • A. If you have a home-based business...Install a second line for business-use only and have an automatic answering system that picks up automatically if you are on the other line. Therefore, eliminating busy signals and portraying a professional image to your clients.

• • A. If you are answering the telephone at a business, it is polite to state the company’s name in your greeting.

• • A. No, it is appropriate to call someone back only when he or she requests a call back and leaves their return phone number.

• • A. When there is poor telephone connection or when you are disconnected, the individual who originated/initiated the call is responsible for calling back the other party.

• • A. When using CALLER ID, avoid greeting a caller by using his name before he says "Hello" and identifies himself.

• • A. No, simply ask permission before putting a person on the telephone's speakerphone. Phone etiquette telephone etiquette telephone manners phone manners

• • A. Always use discretion when using a cellular phone in a social environment; refrain from placing cell phone calls and only answer cellular calls after excusing yourself from the immediate area.

• • A. Repeat your name and telephone number twice when leaving a voice mail message.

• • A. All telephone calls should be promptly returned, regardless of who initiated the original phone call.

• • A. When answering the phone at your desk say..."Hello, this is Mr. Smith" Do not say phrases such as "Mr. Smith here!" or simply "Hello".